General Questions

1. Where are you based?
We’re proudly based in Adelaide, Australia, and ship our products both locally and internationally.

2. What type of products do you sell?
We specialise in minimalist and stylish homewares, including bedding, cushions, glassware, vases, and more to elevate your home.

3. How can I contact you?
You can reach us via email at support@thesimplesocietyshop.com. We’ll get back to you within 24-48 hours.

Shipping & Delivery

4. Where do you ship?
We ship globally! Orders are dispatched from our network of trusted warehouses, so shipping times and costs may vary depending on your location and the items ordered. Please reach out if you have any queries regarding a specific product timeline.

5. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. 

6. How long will my order take to arrive?

• Australia: 7-21 business days.
• International: 10-30 business days.
  Please note that shipping times may vary during peak periods such as Black Friday or holiday sales.

7. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Returns & Exchanges

8. What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. To start a return, contact us at support@thesimplesocietyshop.com. Our full return policy can be accessed via the footer on our website. 

9. Do you offer exchanges?
Yes, we do! If you’d like to exchange your item, please contact us within 30 days of receiving your order, and we’ll assist you.

10. What if my item arrives damaged?
We’re so sorry for the inconvenience! Please email us at support@thesimplesocietyshop.com. with photos of the damage, and we’ll arrange a replacement or refund.

Orders & Payments

11. What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. Unfortunately we do not provide buy now, pay later options.

12. Can I modify or cancel my order?
Once your order has been placed, we cannot guarantee modifications. Please contact us immediately at support@thesimplesocietyshop.com. if changes are needed and we will do our best to accommodate them.

Products

13. Are your bedding products machine washable?
Yes, our bedding is designed for convenience. Please follow the care instructions provided via email subsequent to your purchase for the best results.

14. What materials are your products made from?
Our products are crafted from a range of materials including 100% cotton, cotton-polyester, polyester, silk, and bamboo, with each product’s material listed on its page. 

15. Do you offer e-gift cards?
Yes, we do!

Promotions & Discounts

16. Do you have a loyalty program?
We’re working on it! Stay tuned for updates by subscribing to our email list.

17. Can I use more than one discount code?
Unfortunately, only one discount code can be applied per order.

18. Do you offer student discounts?
Currently, we don’t offer student discounts, but we do have seasonal sales and promotions—subscribe to stay updated!

If you have a question that isn’t listed here, please reach out to us at support@thesimplesocietyshop.com.. We’re happy to help!