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FAQ

Where are you based?

We are proudly South Australian Owned.

How long does shipping take?

Delivery times vary depending on your location:

  • Australia: 7-15 business days.
  • International: 10-20 business days.

Once your order is placed, we’ll send you a confirmation email with tracking details so you can follow your package’s journey.

Can I return or exchange my order?

Absolutely! We want you to love your purchase. If you're not completely satisfied, you can return or exchange your item within 30 days of delivery. Please ensure the item is unused and in its original packaging. For more details, visit our returns policy.

Do you wholesale your products?

We sure do! Please reach out to us at hello@thesimplesocietyshop.com for more information. We would love to hear from you.

Do you have a loyalty program?

Not yet, but shhhhh. We think there is one on the radar!

Can I cancel or change my order?

We process orders quickly, but if you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you.

Do you offer discounts or promotions?

Yes, we occasionally run special promotions and discounts. Sign up for our newsletter to be the first to know about exclusive offers.