1 of 5
1 of 4

Need to get in touch?

FAQ

Where are you based?

We’re proudly based in Adelaide, Australia, and ship our products both locally and internationally.

How long does shipping take?

Delivery times vary depending on your location:

  • Australia: 7-15 business days.
  • International: 10-20 business days.

Once your order is placed, we’ll send you a confirmation email with tracking details so you can follow your package’s journey.

Can I return or exchange my order?

Absolutely! We want you to love your purchase. If you're not completely satisfied, you can return or exchange your item within 30 days of delivery. Please ensure the item is unused and in its original packaging. For more details, visit our returns policy.

Do you wholesale your products?

We sure do! Please reach out to us at hello@thesimplesocietyshop.com for more information. We would love to hear from you.

Why does my order arrive in separate packages?

To ensure the fastest possible delivery, some items may ship from different warehouses. You’ll receive tracking details for each package.

Can I cancel or change my order?

We process orders quickly, but if you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you.

Do you offer discounts or promotions?

Yes, we occasionally run special promotions and discounts. Sign up for our newsletter to be the first to know about exclusive offers.