How long will it take to receive my order?

Orders within Australia typically take 7-20 business days to arrive. International orders may take a little longer depending on your location, usually 10-30 business days. You’ll receive a tracking link as soon as your order ships and you can view all tracking updates via the order tracking page on our website! 😊

How to track my order?

You’ll receive an email notification as soon as your order has been dispatched, or if there are any updates or issues with your delivery. You can also track your order 24/7 using our Order Tracking Page.

Do you ship internationally?

Yes, we do! 🌍 The Simple Society ships internationally. Shipping fees and delivery times may vary depending on your location, and you’ll see the exact cost calculated at checkout.

I never got my order, what to do?

We’re sorry to hear that! First, please check your order on our tracking page to confirm the latest delivery status. If it shows as delivered, we recommend checking with neighbours or contacting the courier directly in case it’s a delivery issue. If you still can’t locate your package, please email us at support@thesimplesocietyshop.com. Our team will follow this up promptly and provide a solution for you.

What is your return policy?

You can view our full return policy, including details on refunds and store credits, by visiting our Return Policy page.

Can I exchange an item?

We don’t offer direct exchanges, but you can return your item within 30 days of receiving your order for a store credit. This credit can then be used to purchase another item of your choice (almost like an exchange). To get started, please email our team at support@thesimplesocietyshop.com and we’ll guide you through the process.